About Us This online shopping site is operated by Seek the Magic Org. t/a The Creaky Cauldron - a company completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@creakycauldron.org Our Registerred Office Address is: Seek the Magic Org The Creaky Cauldron, Henley Street, Stratford upon Avon, Warwickshire, England CV37 6QW Telephone UK: 01789 290969 Telephone Int'l: +44 178 929 0 969 Black Letter Days; Not Just Shakespeare; Life Magick; The Wyrd Museum; The Henley Street Theatre and the Creaky Cauldron are all trading names of Seek the Magic Org

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept payment by credit and debit card. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Maestro, Switch, Solo, Mastercard and American Express. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling UK orders will incur a delivery charge of £4.95 (free delivery if the order is in excess of £200.00). Non UK orders will be despatched and shipping will be charged at cost.

Delivery Schedule We carefully package all items and can deliver all over the world. We aim to complete all orders within 14 days of receipt. If there is a problem that will delay your order by more than 28 days we will contact you by email or by telephone. Please ensure that these fields are filled out accurately on the order form.

Back Orders If an item is unavailable we will contact you as we do not accept back orders, sorry.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee As a business we are committed to your total satisfaction and we will do our utmost to ensure that you have a pleasurable shopping experience with us. Remember that the key to your destiny resides within your own heart and spoken words only become magic when truly spoken from the heart.

Reaching Us You can reach us by telephone: in the UK on: 01789 290969 or from iternational phones by dialling +44 178 929 0 969 Or by post: The Creaky Cauldron, Henley Street, Stratford upon Avon, Warwickshire, England CV37 6QW

Privacy Policy We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes

Returns Policy If an item has been ordered in error it can be returned as long as it has not been opened and a full refund will be issued as soon as we are able to (this may be subject to the initial sale funds clearing first). Products that have been opened will not be accepted for return or refund unless they are faulty. Goods must be returned in a resaleable condition. Please contact us for a returns note and authorisation to return. Refunds will be processed after the returned items are received and checked.

Remittance Terms All sales made from our website are on a firm order basis only. We do not operate credit accounts - this way we are able to keep our prices as low as they are.